How Can I Use an ACH/Bank Account Payment Method?

There are three payment methods available to use in the payment portal: credit, debit, and ACH. When linking an ACH/bank account, there are two ways you can do this.

The two ways to add and use an ACH/bank account payment method are by entering your account and routing numbers or using your online banking login. Follow the steps below dependent on which method you prefer.

Steps for account and routing numbers:

  1. Log into your payment portal user account (you must be logged in for this option).
  2. In the ‘Invoices’ tab, navigate to the payment summary on the far right. 
  3. For "Payment Method," select "Bank Transfer (Account & Routing #s)".
  4. Input the required information.
  5. Select “Save Account”
  6. Your payment method is now ready to use immediately if you so wish.

Steps for online banking login:

  1. In your payment portal, navigate to your 'Invoices' tab.
  2. For "Payment Method," select "Bank Transfer (Online Banking Login)".
  3. Follow the prompts on the pop-up:
    1. Choose your banking institution. 
      NOTE: You may need to use the search bar to locate your institution.
    2. Input your username and password for your account.
    3. Choose the specific account you would like to use.
      NOTE: If your bank account is available through the Instant Match feature, you will be prompted to enter your routing and account numbers. You will not be asked this if your account is available through Instant Authentication.
    4. Then "Agree to Terms of Service" and select "Pay" in the payment portal.
      **If you do not have access to online login credentials, your bank is not available, or if you have any difficulties in general with your bank login information, the account and routing number verification is just as quick.

NOTE: Please know that there are two Payee IDs that your payment may come to your bank account under. It may be beneficial to provide these to your banking institution so that none of your payments are ever disputed or blocked by a debit block from your bank.

Payee IDs:
1800948598 - Stripe Payments Company
4270465600 - Stripe Payments Company